Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

1. Do You Offer Shipping?

  • Shipping is available within the USA currently for all orders! Also we offer local delivery to the Austin, TX and neighboring cities (within 50 miles for free!

2. What If I Don't See Exactly What I Am Looking For?

  • We love custom orders and will work with clients to draft the perfect ornament or bin you need! Select the custom order option and let us know what you need, or you can always email us at info@smithleighkeepsakes.com

3. What If I Want a Font Or Pet That I Want Isn't Listed?

  • We will work with you and provide viable options to satisfy your aesthetic needs.

4. What is local delivery?

  • Owner will work with clients to find the perfect meet up to deliver your order to you! This is often a public meet-up spot (HEB parking lot, etc) to ensure your bin arrives on time and to you!
  • Don't live in Austin but hoping for local delivery? Send us a message and let us see if we can accommodate the request!

5. Why Cardinals For Memorial Pieces?

Cardinals are our signature emblem for beloved pets that have crossed the rainbow bridge. We chose this due to the saying that when a cardinal crosses your path its a visit from a loved one that has passed on. Our founder has always found solace from lost loved ones in the company of cardinals and wants to pay tribute to this concept so that your beloved furry friend is always with you!

Didn't find what you were looking for? Feel free to contact us at any time!